Refund Policy

Last updated: 11 October 2026

30-day return window

BeautyBlossom offers a 30-calendar-day return window from delivery for unused products in their original packaging. Contact hello@shopbeautyblossom.com within 30 days of delivery to start a return. Under this additional voluntary policy, products supplied with a hygiene seal must remain sealed where applicable. Send the return within 14 calendar days of notifying us. These voluntary conditions do not restrict statutory cancellation rights, reasonable inspection during the statutory cancellation period, or rights for faulty, damaged, incorrect or misdescribed goods.

For accepted returns under this voluntary policy, we issue the product refund without undue delay and within 14 calendar days of receiving the goods or evidence of return shipment, whichever is earlier, using the original payment method. Applicable statutory refunds of standard delivery charges remain available.

UK statutory cancellation rights

For UK consumer purchases made online, you may cancel without giving a reason from the time you order until 14 calendar days after you, or a person you nominate other than the carrier, receives the goods. If goods in one order are delivered separately, the period runs from receipt of the last item.

To cancel, send a clear statement to hello@shopbeautyblossom.com, call +44 7418392152, or write to our business address. Include your name, order number and the items concerned where possible. You may use the optional cancellation form below, but it is not compulsory. You do not need our approval to exercise your legal right to cancel.

Returning a cancelled order

Send the goods back within 14 calendar days of telling us that you are cancelling. Returns are sent to the address below in Mexico. Contact us for any practical return instructions; contacting us does not shorten your cancellation period or make cancellation subject to approval.

Return address:
Jeshua Gildardo Alapizco Acosta
Calle de los Dramaturgos 4907, Fracc. Portalegre
Culiacán, Sinaloa, Mexico, 80058

You pay the direct return postage cost for a change-of-mind return only where this was clearly disclosed before purchase. If it was not disclosed, we bear that cost. We pay the reasonable return costs where goods are faulty, damaged on arrival, not as described or incorrectly supplied.

You may inspect goods as you would reasonably be able to in a shop. We may reduce a change-of-mind refund for a loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law permits this. We do not charge a fixed restocking fee. Missing packaging alone does not remove statutory rights.

Sealed products and hygiene

The change-of-mind cancellation right does not apply to goods supplied sealed that are unsuitable for return for genuine health protection or hygiene reasons if you break that seal after delivery. This exception applies only when those conditions are met; it does not exclude all cosmetics or personal-care products. Unopened eligible goods remain subject to the normal cancellation rules. Your rights for faulty, damaged, incorrectly supplied or misdescribed goods are unaffected.

Refunds after cancellation

For a qualifying cancellation of the whole order, we refund the price paid and the cost of our least expensive standard delivery option. If you chose a more expensive service, we are not required to refund the additional upgrade cost.

We refund without undue delay and no later than 14 calendar days after we receive the returned goods or you provide evidence that you sent them back, whichever is earlier. If we offer to collect the goods, we refund no later than 14 calendar days after you tell us you are cancelling. Refunds use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee. Your bank or payment provider may take additional time to display the credit.

Faulty, damaged, incorrect or misdescribed goods

Goods must meet applicable legal requirements, including being of satisfactory quality, fit for their purpose and as described. UK consumers normally have a 30-day short-term right to reject non-conforming goods from delivery. Depending on the circumstances and timing, you may also be entitled to a repair or replacement, a price reduction or a refund under the Consumer Rights Act 2015.

Contact us with your order details and a description of the problem. We may ask for reasonable evidence to help assess the issue. We cover reasonable return costs for a valid rejection. Where a statutory refund is due for rejected goods, we refund without undue delay and within 14 days of agreeing that you are entitled to it. Sale items have the same statutory rights as full-price items. Opening a hygiene seal does not remove remedies for a product that was defective or otherwise did not conform to the contract.

Exchanges

If you prefer a different item, contact us to discuss the available options. An exchange is subject to availability and does not replace your right to a refund where the law provides one.

Optional cancellation form

Send to: BeautyBlossom, hello@shopbeautyblossom.com, or our business address listed below.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods: __________
Order number, if available: __________
Ordered on / received on: __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature of consumer(s), only if sent on paper: __________
Date: __________

Additional guarantees

Any additional return or money-back guarantee expressly offered for a particular product remains available under its stated terms. It does not replace or reduce statutory rights.

Your legal rights

This policy does not limit mandatory rights under the law of your country of residence where those rights apply.

Contact

BeautyBlossom
Jeshua Gildardo Alapizco Acosta
Calle de los Dramaturgos 4907, Fracc. Portalegre
Culiacán, Sinaloa, Mexico, 80058
Email: hello@shopbeautyblossom.com
Telephone: +44 7418392152

Legal seller: Jeshua Gildardo Alapizco Acosta, an individual seller based in Mexico, trading as BeautyBlossom.
Business address: Calle de los Dramaturgos 4907, Fracc. Portalegre, Culiacán, Sinaloa, Mexico, 80058.